SHIPPING & RETURNS

UK Shipping

Standard Delivery

  • Free for orders over £50
  • £5.99 via Royal Mail Signed for
  • Delivery within 2-5 working days*
  • Tracking number provided 
  • A signature will be required for receipt of your parcel

Special Delivery

  • £9.99 via Royal Mail Special delivery
  • Guaranteed next day delivery when order is placed by 2pm – otherwise parcel will be delivered on the following working day
  • A signature will be required for receipt of your parcel

Dispatch

We dispatch orders Monday – Friday; if your order is placed after 4pm on Friday, it will be dispatched Monday morning.

Shipping International 

Europe:

  • £14.99 via Royal Mail International Tracked Delivery
  • Delivery within 10-20 working days* (Due to covid)
  • We advise you to check your local custom charges.

Rest of World

  • £19.99 via Royal Mail International Tracked Delivery 
  • Delivery within 14-28 working days* (Due to covid)
  • We advise you to check your local custom charges.

* Working days are Monday – Friday (excluding bank holidays).

Tracking Your Order 

All orders are sent via Royal Mail signed services. Once your order has been dispatched, you will receive an email with your tracking number. 

Haven’t received your tracking number? Email us at customerservice@raineclothing.com

Customs & Duties

Customs and duties charged by individual countries are not within our control, and as such, we cannot be held responsible for custom or duty fees. 

All shipments will be declared to customs at the correct order value. 

If you’re unsure of the customs charges where you live, please contact your local customs office for further information.

Returns Policy

Once your order has been received, you have 30 days to return your item(s). Refunds will be granted to the original payment method.
If your item is returned outside of this period, you won’t qualify for a refund to your original payment method and may instead be offered an exchange or a store credit at our discretion.

All returned items must be received in their original, unworn condition and with original labels. Items returned damaged, soiled, scented, worn or altered will not be accepted and could be sent back to you. 

Refunds are processed in 10 working days from receipt of your item(s). RAINE Clothing reserves the right to make the final decision on refunds and returns. 

You will be responsible for the postage costs associated with your returns and must ensure to keep proof of postage until your refund or exchange has been processed. 

If you have any further questions regarding returns or refunds for orders, please contact customerservice@raineclothing.com.

We also offer a 6 month guarantee on all products for manufacturing issues not general wear and tear.