Frequently Asked Questions
Which size should I buy?
We recommend that you use our size guides to compare measurements against a similar item you own to find the suitable size.
What happens once I have placed my order?
Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 3 working days of confirmation of your order.
Can I cancel or amend an order?
Please contact us immediately at email@example.com If the item has not been shipped, we will do our best to assist you.
I’m having problems placing my order - can you help?
Please email firstname.lastname@example.org and a member of our team will be happy to help.
How much do you charge for delivery?
Please see our Shipping page for more information about the shipping costs.
Will I need to pay custom and duties?
Customs and duties charged by individual countries are not within our control, and as such, we cannot be held responsible for custom or duty fees. All shipments will be declared to customs at the correct order value. If you’re unsure of the customs charges where you live, please contact your local customs office for further information.
What payment methods can I use?
RAINE Clothing ltd accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal and our latest addition clear pay.
What if I receive my order but the product is damaged?
If your item is damaged in transit, please contact email@example.com immediately.
What if I receive the wrong item?
In the unlikely situation, you do receive an incorrect item, please contact firstname.lastname@example.org and include your order number and email address.
How do I return items if I made a mistake or it doesn’t fit?
Please contact us at email@example.com and include your order number and email address and we will guide you through the process.
When do items restock?
We can’t always give a specific date about product restocks as it’s always subject to change. You can contact firstname.lastname@example.org if you would like to speak to someone directly.